Contact Us

You can easily order your favorite timepiece through our online store. Select your desired product, add it to the cart, and follow the prompts to complete checkout. We also offer phone ordering service; feel free to call our customer service hotline.

We accept multiple payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, bank transfer, and installment plans. All transactions are protected by SSL encryption technology to ensure your payment information security.

We offer free global shipping. Domestic orders typically arrive within 2-3 business days, while international orders may require 5-14 business days depending on destination. All timepieces are professionally packaged and insured for safe delivery.

We offer a 14-day hassle-free return policy. If you are not satisfied with your purchase, please contact us within 14 days of receiving the product, ensuring the item is unused and in original packaging. We will process a full refund or exchange for you.

Regular maintenance is key to keeping your timepiece running accurately. We recommend a complete service every 3-5 years. For daily wear, avoid exposure to magnetic fields, chemicals, and extreme temperatures. Mechanical watches should be worn daily to maintain power reserve. Quartz watches require periodic battery replacement.

All VALOUX timepieces come with official warranty service. Depending on the brand, warranty periods typically range from 2-5 years. Warranty coverage includes movement defects, crystal issues, and other manufacturing defects not caused by human damage. For detailed warranty terms, please refer to your product manual or consult customer service.